This module has been designed to get the data for prechat survey. The Service URL for the module is given by following URL-
https://www.enterice.com/external/icedataapi/api/chat/get_prechat_survey_data
- Json Formats-
- Code snippet for Web Service Use–
GET_PRECHAT_SURVEY_DATA
{
‘Token’: ‘34gdf6754y3444’
‘FromDateTime’:’2017-07-01′,
‘ToDateTime’:’2018-07-31 23:59:59′,
‘TimeZoneOffset’:-240,
‘SkillID’:822
}
2. Description for Request Parameters-
| Request Parameters | Notes | ||||||||||||||||||||||||||||||||||
| Token | string | Authentication Token | |||||||||||||||||||||||||||||||||
| FromDateTime | string | From Date and Time | |||||||||||||||||||||||||||||||||
| ToDateTime | string | To Date and Time | |||||||||||||||||||||||||||||||||
| TimeZoneOffset | integer | Time zone offset of specific time zone |
|
||||||||||||||||||||||||||||||||
| SkillID | integer | Skill id | |||||||||||||||||||||||||||||||||
3. Response Example-
Success:
{
“PrechatSurveyData”: [
{
“ChatID”: 1111,
“AgentName”: “John”,
“Name”: “Maria”,
“Email”: “Maria@ice.com”
“How may I help you?”: “Product inquiry”
},
{
“ChatID”: 1112,
“AgentName”: “John”,
“Name”: “Tom”,
“Email”: “Tom@ice.com”
“How may I help you?”: “Feature inquiry”
}
]
}
Fail:
{ “Status”: “ false”,
“Message”: “as above.”,
“Error”: “as above”
}