This module has been designed to get survey data of operator. The Service URL of the module is given by the following link-
https://www.enterice.com/external/icedataapi/api/chat/get_operator_survey_data
- Json Formats-
- Code snippet for Web Service API-
GET_OPERATOR_SURVEY_DATA
{
‘Token’: ‘34gdf6754y3444’
‘FromDateTime’:’2017-07-01′,
‘ToDateTime’:’2018-07-31 23:59:59′,
‘TimeZoneOffset’:-240,
‘SkillID’:822
}
2. Description for Request Parameter-
|
Request Parameters |
Notes |
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| Token | string | Authentication Token | |||||||||||||||||||||||||||||||||
| FromDateTime | string | From Date and Time | |||||||||||||||||||||||||||||||||
| ToDateTime | string | To Date and Time | |||||||||||||||||||||||||||||||||
| TimeZoneOffset | integer | Time zone offset of specific time zone |
|
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| SkillID | integer | Skill id | |||||||||||||||||||||||||||||||||
3. Response Example-
Success:
{
“OperatorSurveyData”: [
{
“ChatID”: 1111,
“AgentName”: “John”,
“Disposition”: “Success”,
“What was this chat about?”: “Product inquiry”
},
{
“ChatID”: 1112,
“AgentName”: “John”,
“Disposition”: “Tom”,
“Email”: “Tom@ice.com”
“What was this chat about?”: “Feature inquiry”
}
]
}
Fail:
{ “Status”: “ false”,
“Message”: “as above.”,
“Error”: “as above”
}