This module is used to get chat volume summary by organizationID. The Service URL of the module is given by following link-
https://www.yourdomain.com/external/icedataapi/get_chat_volume_summary_by_account
- Json Formats-
- Code snippet for Web Service API-
GET_CHAT_VOLUME_SUMMARY_BY_ACCOUNT {
“Token”: “34gdf6754y3444”
“FromDateTime”: “07/05/2018 2:22”,
“ToDateTime”: “07/06/2018 12:22”,
“TimeZoneID”: “20”,
“TimeZoneOffset”: “-300”,
“OrgID”: “168”,
“SkillID”: “111”
}
2. Description for Request Parameters-
|
Request Parameters |
Notes |
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| Token | string | Authentication Token | |||||||||||||||||||||||||||||||||
| FromDateTime | string | From Date and Time | |||||||||||||||||||||||||||||||||
| ToDateTime | string | To Date and Time | |||||||||||||||||||||||||||||||||
| TimeZoneID | integer | Time zone id of specific time zone |
|
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| SkillID | integer | Skill id | For all skill pass 0 | ||||||||||||||||||||||||||||||||
| TimeZoneOffset | Integer | Offset for specific time zone | Use offset as given in TimeZoneID column | ||||||||||||||||||||||||||||||||
| OrgID | Integer | Organization id | |||||||||||||||||||||||||||||||||
3. Response Example-
Success:
{
“TotalChatsRequested”: 113,
“TotalChatStarted”: 112,
“TotalAbandonedChat”: 1,
“AverageWaitTime”: “00:00:04”,
“MaxWaitTime”: “00:01:00”,
“AverageWaitTimeToAbandoned”: “00:00:00”,
“MaxWaitTimeToAbondoned”: “00:00:00”,
“AverageWrapUpTime”: “00:00:08”,
“AverageContactTime”: “00:16:05”,
“AverageHandledTime”: “00:16:00”,
“AverageChatLength”: “00:15:52”,
“AverageFirstResponseTime”: “00:00:40”,
“AverageResponseTime”: “00:00:55”,
“ChatRatePercentages”: “99.12”,
“AbandonRatePercentages”: “0.88”
}
Fail:
{ “Status”: “ false”,
“Message”: “as above.”,
“Error”: “as above”
}