Chat/ Email Data APIs

This module has been designed to get the data for chat transcript. The Service URL of the module is given by the following link-

https://www.enterice.com/external/icedataapi/api/chat/get_chat_transcript_data

• Json Formats-

1. Code snippet for Web Service Use-

GET_CHAT_TRANSCRIPT_DATA

       { 

         ‘Token’:’dfasdfasdf’,

         ‘FromDateTime’:’07/06/2018 12:00:00 AM’,

         ‘ToDateTime’:’07/10/2018 11:59:00 PM’,

         ‘TimeZoneOffset’:-240,

         ‘SkillID’:822,

         ‘AgentID’:2003,

         ‘OrgID’:168                               

     }

Notes:

• Only single skill data will be accessible at a time
• Value of ‘AgentID’ should be 0 (zero) for all agents data

2. Description for Request Parameter-

 3. Response Example-

Success:

{

“ChatTranscript”: [

{

“ChatID”: “1234”,

“AgentName”: “John”,

“VisitorName”: “Maria”,

“ChatStartTime”: “05:10:00”,

“ChatEndTime”: “05:13:25”,

“Transcript”: “<ChatHistory><MessageContent><MessageType>OperatorConnect</MessageType><TimeZone>GMT</TimeZone><TimeStamp>07/09/2018 08:55:56</TimeStamp><Message><![CDATA[John joined the conversation]]></Message><SenderName>mani</SenderName><Sender>System</Sender></MessageContent><MessageContent><MessageType>GreetingMessage</MessageType><TimeZone>GMT</TimeZone><TimeStamp>07/09/2018 08:55:56</TimeStamp><Message><![CDATA[Welcome to ICE]]></Message><SenderName>John</SenderName><Sender>System</Sender></MessageContent><MessageContent><MessageType>Message</MessageType><TimeZone>GMT</TimeZone><TimeStamp>07/09/2018 08:55:57</TimeStamp><Message><![CDATA[Hello]]></Message><SenderName>mani</SenderName><Sender>operator</Sender></MessageContent><MessageContent><MessageType>Message</MessageType><TimeZone>GMT</TimeZone><TimeStamp>07/09/2018 08:55:58</TimeStamp><Message><![CDATA[Hi]]></Message><SenderName>mani</SenderName><Sender>operator</Sender></MessageContent><MessageContent><MessageType>CustomerHangUp</MessageType><TimeZone>GMT</TimeZone><TimeStamp>07/09/2018 08:56:05</TimeStamp><Message><![CDATA[<div><font color=”#FF****”>Maria left the conversation </font></div>]]></Message><SenderName>s</SenderName><Sender>System</Sender></MessageContent></ChatHistory>“,

“Browser”: “Chrome 50.1”,

“IP”: “27.460.450.1”,

“OS”: “Window-10”

},

{

“ChatID”: “1235”,

“AgentName”: “John”,

“VisitorName”: “Maria”,

“ChatStartTime”: “05:10:00”,

“ChatEndTime”: “05:13:25”,

“Transcript”: “<ChatHistory><MessageContent><MessageType>OperatorConnect</MessageType><TimeZone>GMT</TimeZone><TimeStamp>07/09/2018 08:55:56</TimeStamp><Message><![CDATA[John joined the conversation]]></Message><SenderName>mani</SenderName><Sender>System</Sender></MessageContent><MessageContent><MessageType>GreetingMessage</MessageType><TimeZone>GMT</TimeZone><TimeStamp>07/09/2018 08:55:56</TimeStamp><Message><![CDATA[Welcome to ICE]]></Message><SenderName>John</SenderName><Sender>System</Sender></MessageContent><MessageContent><MessageType>Message</MessageType><TimeZone>GMT</TimeZone><TimeStamp>07/09/2018 08:55:57</TimeStamp><Message><![CDATA[Hello]]></Message><SenderName>mani</SenderName><Sender>operator</Sender></MessageContent><MessageContent><MessageType>Message</MessageType><TimeZone>GMT</TimeZone><TimeStamp>07/09/2018 08:55:58</TimeStamp><Message><![CDATA[Hi]]></Message><SenderName>mani</SenderName><Sender>operator</Sender></MessageContent><MessageContent><MessageType>CustomerHangUp</MessageType><TimeZone>GMT</TimeZone><TimeStamp>07/09/2018 08:56:05</TimeStamp><Message><![CDATA[<div><font color=”#FF****”>Maria left the conversation </font></div>]]></Message><SenderName>s</SenderName><Sender>System</Sender></MessageContent></ChatHistory>“,

“Browser”: “Chrome 50.1”,

“IP”: “27.460.450.1”,

“OS”: “Window-10”

}

]

}

Fail:

{    “Status”: “ false”,

“Message”:”as above.”,

“Error”: “as above”

}