This module is designed to get data of call center. The Service URL of the module is given by the following link-
https://www.enterice.com/external/icedataapi/api/chat/get_call_center_data
- Json Formats-
- Code snippet for Web Service API-
GET_CALL_CENTER_DATA
{
“Token”: “34gdf6754y3444”
“FromDateTime”: “07/05/2018 2:22”,
“ToDateTime”: “07/06/2018 12:22”,
“TimeZoneID”: “20”,
“TimeZoneOffset”: “-300”,
“OrgID”: “168”,
“SkillID”: “111”
}
2. Description for Request Parameters-
| Request Parameters | Notes | ||||||||||||||||||||||||||||||||||
| Token | string | Authentication Token | |||||||||||||||||||||||||||||||||
| FromDateTime | string | From Date and Time | |||||||||||||||||||||||||||||||||
| ToDateTime | string | To Date and Time | |||||||||||||||||||||||||||||||||
| TimeZoneID | integer | Time zone id of specific time zone |
|
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| SkillID | integer | Skill id | For all skill pass 0 (Zero) | ||||||||||||||||||||||||||||||||
| TimeZoneOffset | Integer | Offset for specific timezone | Use offset as given in TimeZoneID column | ||||||||||||||||||||||||||||||||
| OrganizationID | Integer | Organization id | |||||||||||||||||||||||||||||||||
3. Response Example-
Success:
{
“CallCenterData”: [
{
“Date”: “07/08/2017”,
“TotalChats”: 7,
“ChatsRequested”: 7,
“ChatsAnswered”: 7,
“ChatsAbandoned”: 0,
“TotalQueueChats”:0,
“QueueChatAnswered”:0 ,
“QueueChatAbandoned”:0,
“AverageChatLength”: “00:12:35”,
“AverageWaitTime”: “00:00:04”,
“AverageWrapUpTime”: “00:00:12”,
“AverageHandleTime”: “00:12:47”,
“AverageContactTime”: “00:12:51”,
“ChatTime”: “01:28:05”,
“LoginTime”: “39:34:54”,
“AverageConcurrentChats”: “0.04”,
“ChatRatePercentages”:100,
“AbandonRatePercentages”:0
},
{
“Date”: “07/09/2017”,
“TotalChats”: 7,
“ChatsRequested”: 7,
“ChatsAnswered”: 7,
“ChatsAbandoned”: 0,
“TotalQueueChats”:0,
“QueueChatAnswered”:0 ,
“QueueChatAbandoned”:0,
“AverageChatLength”: “00:12:35”,
“AverageWaitTime”: “00:00:04”,
“AverageWrapUpTime”: “00:00:12”,
“AverageHandleTime”: “00:12:47”,
“AverageContactTime”: “00:12:51”,
“ChatTime”: “01:28:05”,
“LoginTime”: “39:34:54”,
“AverageConcurrentChats”: “0.04”,
“ChatRatePercentages”:100,
“AbandonRatePercentages”:0
}
]
}
Fail:
{ “Status”: “ false”,
“Message”: “as above.”,
“Error”: “as above”
}