This module has been designed to get data for agent performance. The Service URL of the module is given by the following link-
https://www.enterice.com/external/icedataapi/api/chat/get_agent_performance_data
- Json Formats-
- Code snippet for Web Service Use-
GET_OPERATOR_PERFORMANCE_DATA
{
“Token”: “34gdf6754y3444”
“FromDateTime”: “07/05/2018 2:22”,
“ToDateTime”: “07/06/2018 12:22”,
“TimeZoneID”: “20”,
“TimeZoneOffset”: “-300”,
“OrgID”: “168”,
“CampaignID”: “222”,
“Operators”: “1111”
}
2. Description for Request Parameters-
| Request Parameters | Notes | ||||||||||||||||||||||||||||||||||
| Token | string | Authentication Token | |||||||||||||||||||||||||||||||||
| FromDateTime | string | From Date and Time | |||||||||||||||||||||||||||||||||
| ToDateTime | string | To Date and Time |
|
||||||||||||||||||||||||||||||||
| TimeZoneID | integer | Time zone id of specific time zone | |||||||||||||||||||||||||||||||||
| CampaignID | integer | Campaign id | For all campaign pass 0 | ||||||||||||||||||||||||||||||||
| Operators | integer | Agent id | For all agent pass 0 | ||||||||||||||||||||||||||||||||
| TimeZoneOffset | Integer | Offset for specific timezone | Use offset as given in TimeZoneID column | ||||||||||||||||||||||||||||||||
| OrganizationID | Integer | Organization id | |||||||||||||||||||||||||||||||||
3. Response Example-
Success:
{
“OperatorPerformanceData”: [
{
“AgentName”: “John”,
“LoginTime”: “06:46:57”,
“EngageTime”: “00:21:38”
“ChatTime”: “00:21:39”,
“IdleTime”: “06:25:19”,
“AverageConcurrentChats”: “0.05”,
“TimeNotAvailable”: “00:13:52” ,
“TimeNotAvailableButChatting”: “00:00:00”,
“ChatStarted”: “1”,
“AgentUtilizationPercentage”: “5.32”,
},
{
“AgentName”: “John”,
“LoginTime”: “06:46:57”,
“EngageTime”: “00:21:38”
“ChatTime”: “00:21:39”,
“IdleTime”: “06:25:19”,
“AverageConcurrentChats”: “0.05”,
“TimeNotAvailable”: “00:13:52” ,
“TimeNotAvailableButChatting”: “00:00:00”,
“ChatStarted”: “1”,
“AgentUtilizationPercentage”: “5.32”,
}
]
}
Fail:
{ “Status”: “ false”,
“Message”: “as above.”,
“Error”: “as above”
}