This module has been designed to fetch the details of the individual reports including Prechat survey, Operator survey, Transcript and Exit survey. The Service URL of the module is given by-
https://www.enterice.com/external/icedataapi/api/Chat/Get_Chat_Metadata
JSON Format-
1.Code snippet for Web Service Use-
| Request Parameters | Notes | ||||||||||||||||||||||||||||||||||
| Token | string | Authentication Token | |||||||||||||||||||||||||||||||||
| FromDateTime | string | From Date and Time | |||||||||||||||||||||||||||||||||
| ToDateTime | string | To Date and Time | |||||||||||||||||||||||||||||||||
| TimeZoneID | integer | Time zone id of specific time zone |
|
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| SkillID | integer | Skill id | |||||||||||||||||||||||||||||||||
| TimeZoneOffset | integer | Offset for specific time zone | |||||||||||||||||||||||||||||||||
3. Response Example- Upon execution, the following success messages for individual categories will be displayed-
Success-
1. General Information
{
“ChatData”: [
{
“ChatID”: 2856461,
“ChatStartedPage”: “https://dev,enterice.com/”,
“AgentID”: 2003.
“AgentName”: “Steven Browne”,
“VisitorName” : “Stephen Christian”,
“”OS”: “Windows-10”,
“IP”: “157.47.65.193”,
“Browser”: “Firefox-98.0”,
“Claim Number”: “323”,
}
]
}
2. Prechat Survey-
3. Transcript-
4. Operator Survey
5. Exit Survey
Failure-
{
“ChatData”: [
{
“Message”: “No records found.”
}
]
}