There are various modules covered under Chat Data APIs that include-
- Get Login Logout Details By SkillID
- Get Canned Answers
- Get Chat Averages
- Get Chat Transcript Data
- Get Call Center Data
- Get Agent Performance Data
- Get Prechat Survey Data
- Get Operator Survey Data
- Get Offline Survey Data
- Get Exit Survey Data
- Get InChat Survey Data
- Get Chat Volume Summary By Date
- Get Chat Volume Summary By Account
- Get Campaign
- Get SubCampaign
- Get Survey Type
- Get Users.