The module is used to get SLA hours list in service level. The Service URL of the module is shown through the given link-
https://www.enterice.com/ICEAPI/api/EmailAdmin/GetSLAHoursList
•Allowed for-
Admin
•Json Formats-
1. Code snippet for Web Service Use-
GetSLAHoursList
{
“SLAId”: 45,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImRzYUBnbWFpbC5jb20iLCJleHAiOjE0ODI0MTk1NDV9.XgR8TsDNwmsUezVykeUzGcISUsmpT5Nx-aUYaMScmDw”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | Token | String | Authentication Token |
| 2 | SLAId | Int | Id of service list |
3. Response Example-
Success:
{
“Message”: “Success”,
“SLAHoursList”: [
{
“SLAHoursId”: 408,
“UserId”: 1167,
“StartHours”: 0,
“EndHours”: 12,
“ColorCode”: “99FF33”
},
{
“SLAHoursId”: 409,
“UserId”: 1167,
“StartHours”: 12,
“EndHours”: 24,
“ColorCode”: “FF3399”
},
]
}
Fail:
{“Message”:”The request is invalid.”}