The module is used to get SLA hours details in the service list. The Service URL of the module is given through the following link-
https://www.enterice.com/ICEAPI/api/EmailAdmin/GetSLAHoursDetails
•Allowed for-
Admin
•Json Formats-
1. Code snippet for Web Service Use-
GetSLAHoursDetails
{
“SLAHoursId”: 409,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImRzYUBnbWFpbC5jb20iLCJleHAiOjE0ODI0MTk1NDV9.XgR8TsDNwmsUezVykeUzGcISUsmpT5Nx-aUYaMScmDw”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | Token | String | Authentication Token |
| 2 | SLAHoursId | Int | Id for service level hours |
3. Response Example-
Success:
{ “Message”: ” Success”,
” UserId “:1167,
” StartHours”: 12,
” EndHours”: 24,
” ColorCode”: “FF3399”
}
Fail:
{“Message”:”The request is invalid.”}