The module helps the user to get service level list. The Service URL of the module is supported by the following link-
https://www.enterice.com/ICEAPI/api/Admin/GetServiceLevelList
•Allowed for-
Admin
•Json Formats-
1. Code snippet for Web Service Use-
GetServiceLevelList
{
“OrgId”: 59,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImRzYUBnbWFpbC5jb20iLCJleHAiOjE0ODI0MTk1NDV9.XgR8TsDNwmsUezVykeUzGcISUsmpT5Nx-aUYaMScmDw”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | Token | String | Authentication Token |
| 2 | OrgId | Int | Id of organization |
3. Response Example-
Success:
{
“Message”: “Success”,
“SLALists”: [
{
“SLAId”: 35,
“SLAName”: “Info SLA”,
“SkillId”: 337,
“SkillName”: “Info”,
“UserId”: 738,
“IsActive”: true
},
{
“SLAId”: 40,
“SLAName”: “Ticket SLA”,
“SkillId”: 613,
“SkillName”: “Customer Care”,
“UserId”: 738,
“IsActive”: false
},
{
“SLAId”: 42,
“SLAName”: “Customer Care SLA”,
“SkillId”: 613,
“SkillName”: “Customer Care”,
“UserId”: 738,
“IsActive”: false
},
{
“SLAId”: 44,
“SLAName”: “help sla”,
“SkillId”: 387,
“SkillName”: “Help desk email Fulfillment feedback”,
“UserId”: 738,
“IsActive”: false
},
{
“SLAId”: 45,
“SLAName”: “SalesSLA”,
“SkillId”: 663,
“SkillName”: “SalesSkill”,
“UserId”: 1167,
“IsActive”: false
},
]
}
Fail:
{“Message”:”The request is invalid.”}