This module helps to create service level for email. The Service URL of the module is supported by the following link-
https://www.enterice.com/ICEAPI/api/EmailAdmin/CreateServiceLevel
•Allowed for-
Admin
•Json Formats-
1. Code snippet for Web Service Use-
CreateServiceLevel
{
“OrgId”: 59,
“SkillId”: 663,
“UserId”: 1167,
“SLAName”: “SalesSLA”,
“StartHours”: 00,
“EndHours”: 12,
“ColorCode”: “99FF33”,
“IsActive”: false,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImRzYUBnbWFpbC5jb20iLCJleHAiOjE0ODI0MTk1NDV9.XgR8TsDNwmsUezVykeUzGcISUsmpT5Nx-aUYaMScmDw”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | Token | String | Authentication Token |
| 2 | OrgId | Int | Id of organization |
| 3 | SkillId | Int | Id of skill |
| 4 | UserId | Int | Id of user |
| 5 | SLAName | String | Name of SLA |
| 6 | StartHours | Int | Start of SLA hours |
| 7 | EndHours | Int | End of SLA hours |
| 8 | ColorCode | String | Color code for SLA |
| 9 | IsActive | Bool | True=IsActive, False= Inactive |
3. Response Example-
Success:
{ “Message”: ” Success”,
“SLAId”:47
}
Fail:
{“Message”:”The request is invalid.”}