The module is used to add SLA hours details in service level. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/EmailAdmin/AddSLAHours
•Allowed for-
Admin
•Json Formats-
1. Code snippet for Web Service Use-
AddSLAHours
{
“SLAId”: 45,
“UserId”: 1167,
“StartHours”: 12,
“EndHours”: 24,
“ColorCode”: “#6600CC”,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImRzYUBnbWFpbC5jb20iLCJleHAiOjE0ODI0MTk1NDV9.XgR8TsDNwmsUezVykeUzGcISUsmpT5Nx-aUYaMScmDw”
}
2. Description for Request Parameters-
| S.No | Name | Type | Description |
| 1 | Token | String | Authentication Token |
| 2 | SLAId | Int | Id of service level |
| 3 | UserId | Int | Id of user |
| 4 | StartHours | Int | Start of SLA hours |
| 5 | EndHours | Int | End of SLA hours |
| 6 | ColorCode | String | Color code for SLA |
3. Response Example-
Success:
{ “Message”: ” Success”,
“SLAHoursId”:404
}
Fail:
{“Message”:”The request is invalid.”}