The module has been designed to load all the details for Canned letter set with menu and canned phrases. The Service URL of the module is given by the following link-
https://www.enterice.com/ICEAPI/api/EmailAdmin/GetCannedLettersDetails
•Allowed for-
Admin
•Json Formats-
1. Code snippet for Web Service Use-
GetCannedLettersDetails
{
“CategoryId”: 124,
“CannedSetId”: 34,
“Token”: “eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJvcmdpZCI6MTI4LCJ1c2VybmFtZSI6ImRzYUBnbWFpbC5jb20iLCJleHAiOjE0ODIzMzUyNzR9.Lp-XOpkfsXoDcLTyGIYCK1NkY7e0ECuNiDIAm_Wyrls”
}
2. Description for Request Parameters–
| S.No | Name | Type | Description |
| 1 | Token | String | Authentication Token |
| 2 | CategoryId | Int | Id of Category |
| 3 | CannedSetID | Int | Id of Canned Letters Set |
3. Response Example-
Success
{
“Message”: “Success”,
“CannedSetId”: 34,
“CannedSetName”: “HardWare”,
“UnassignedSkillList”: [
{
“SkillId”: 616,
“SkillName”: “campaign skill”
},
{
“SkillId”: 323,
“SkillName”: “Chat Box Support”
},
{
“SkillId”: 371,
“SkillName”: “Chat Skill”
},
{
“SkillId”: 353,
“SkillName”: “CompliancePoint”
},
{
“SkillId”: 613,
“SkillName”: “Customer Care”
},
{
“SkillId”: 381,
“SkillName”: “Donation”
},
{
“SkillId”: 513,
“SkillName”: “EnterICE support skill”
},
{
“SkillId”: 387,
“SkillName”: “Help desk email Fulfillment feedback”
},
{
“SkillId”: 317,
“SkillName”: “HelpDesk Support”
},
{
“SkillId”: 318,
“SkillName”: “HelpDesk Support.”
},
{
“SkillId”: 402,
“SkillName”: “ICE Audio Call”
},
{
“SkillId”: 516,
“SkillName”: “ICE website skill”
},
{
“SkillId”: 337,
“SkillName”: “Info”
},
{
“SkillId”: 556,
“SkillName”: “Info22”
},
{
“SkillId”: 598,
“SkillName”: “ola skill”
},
{
“SkillId”: 330,
“SkillName”: “Recruitment Texas”
},
{
“SkillId”: 658,
“SkillName”: “RuleSkill”
},
{
“SkillId”: 646,
“SkillName”: “spellcheck”
},
{
“SkillId”: 364,
“SkillName”: “WeChat Email Support”
},
{
“SkillId”: 333,
“SkillName”: “Wechat Support”
},
{
“SkillId”: 309,
“SkillName”: “Wechat Support”
},
{
“SkillId”: 312,
“SkillName”: “WeChat Text”
},
{
“SkillId”: 310,
“SkillName”: “Wechat Video”
},
{
“SkillId”: 319,
“SkillName”: “WechatUK”
}
],
“AssignedSkillList”: [
{
“SkillId”: 331,
“SkillName”: “QA Skill”
}
],
“CannedPhraseList”: [
{
“CategoryId”: 124,
“CannedSetName”: “HardWare”,
“ParentId”: 0,
“PositionOrder”: 1,
“IsParent”: true,
“IsActive”: true
}
]
}
Fail
{“Message”:”The request is invalid.”}